Can I upgrade my hp 15 to 16gb ram?

[Anas251]

I have an hp 15 intel Celeron n4020 with 4gb ram and I wonder if I can upgrade the ram to 16gb ?

[Paul_Tikkanen]

Hi:

Your notebook has one memory slot.

The Intel specs for the processor indicate that only 8 GB of memory is supported.

Intel Celeron Processor N4020 4M Cache up to 2.80 GHz Product Specifications

If you want to see if it is possible to try a 16 GB memory chip in your notebook, you can run this command:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once the command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

The memory upgrade info can be found in chapter 1 of the Maintenance and Service Guide at the link below:

HP 15-dw1000 Laptop PC series Manuals | HP® Customer Support

[Anas251]

I found with the cmd command that it can support 16gb does it mean I can run a 16gb module?

[Paul_Tikkanen]

Yes, there is a good chance that a 16 GB memory chip would work.

[Anas251]

when I open task it detects like there is two slots I didn't open it yet but I want to know if there any chance that my laptop have two Ram slots?

[Paul_Tikkanen]

Not that I know of.

Those utilities pick up the circuitry for a second memory slot, but it is not there.

[Anas251]

Yeah I see cause cpu-z also does detects a second RAM slot