• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-11-2021 10:20 PM - edited ‎11-11-2021 10:26 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop - 15z-eu000 touch

Is it possible for me to upgrade an HP ENVY x360 Convertible Laptop  (15z-eu000 touch) beyond or above 16gb? For example, if I wanted to get my RAM up to 32gb or 64gb, would that be possible? 

 

Thank you. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2021 08:02 AM

HP Recommended

Hi:

 

Chapter 1 of the service manual indicates the max is 2 x 8 GB.

 

Maintenance and Service Guide (hp.com)

 

I would think that your model notebook should be able to handle 2 x 16 GB of memory at the least.

 

You can do this to confirm how much memory your notebook can support...

 

1. In the search box, search for cmd and click Run as administrator. This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacity and hit enter. There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎11-12-2021 08:02 AM

HP Recommended

Hi:

 

Chapter 1 of the service manual indicates the max is 2 x 8 GB.

 

Maintenance and Service Guide (hp.com)

 

I would think that your model notebook should be able to handle 2 x 16 GB of memory at the least.

 

You can do this to confirm how much memory your notebook can support...

 

1. In the search box, search for cmd and click Run as administrator. This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacity and hit enter. There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

2 people found this reply helpful
Was this reply helpful? Yes No

‎11-15-2021 05:07 PM

HP Recommended

what is the speed of the ram

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.