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‎11-26-2019 01:48 PM - edited ‎11-26-2019 02:05 PM

HP Recommended
Product: HP 17-ak000 Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

Can I upgrade the memory in my HP 17z-ak000 CTO?  It came with 8gb.  I want to max it out.  I cannot find the product specs on the HP site anywhere.  I would need to know what the max memory is.  It has 2 slots.  And does it come installed with 2 x 4gb or 1 x 8gb?  Pictures below.  1) screen shot from a program I ran from HP.com  2) model info Thanks

 

screen shot from laptop after running a troubleshooting program from hp.comscreen shot from laptop after running a troubleshooting program from hp.com20191123_141753.jpg

3 REPLIES 3

‎11-26-2019 02:19 PM - edited ‎11-26-2019 02:24 PM

HP Recommended

It is DDR4-2400 SO-DIMM and downclocks to 1866 speed. The model you have is specifically called the 17-ak007na and it is 2 x 4 gb modules not 1 x 8. Here is the Service Manual:

 

Manual 

 

Specs 

 

Page 46 of the Manual talks about memory replacement procedure. 

 

Since you have the A9 and not the Ryzen system your max memory is 16 gb (2 x 8gb)

 

Post back with any more questions and please accept as solution if this is the info you needed.

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‎11-27-2019 07:49 AM

HP Recommended

Would this be the correct memory?  https://www.amazon.com/Crucial-PC4-19200-SODIMM-260-Pin-Memory/dp/B01BIWMWVS/ref=sr_1_4?keywords=DDR...

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‎12-03-2019 08:07 AM

HP Recommended

Would this be the correct memory?  https://www.amazon.com/Crucial-PC4-19200-SODIMM-260-Pin-Memory/dp/B01BIWMWVS/ref=sr_1_4?keywords=DDR...

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