Can I upgrade to 32Gb RAM

[dbowring]

Hi.

I have a Spectre X360 with 16Gb RAM. I would like to upgrade to 32Gb RAM. I have seen answers that suggest it is possible and ran a Crucial scan that said I could replace the existing 2 cards with 2 x 16Gb. I ordered the cards but when I came to fit them I found that the configuration was different to examples given on YouTube and HP's own site. There appears not to be two obvious card slots and I am not sure where the RAM is situated.  Can anyone help?

[Paul_Tikkanen]

Hi:

Chapter 5, page 33 of the service manual indicates the two memory chips are located under a protective cover.

Maintenance and Service Guide HP Spectre x360 15 Convertible PCIMPORTANT! This document is intended ...

See the illustration...

[dbowring]

Hi. Many thanks for the prompt reply. The laptop is re-assembled at the moment - I will take the cover off and have another look. But, from memory, there was a metal cover in the position indicated but it seemed square rather than rectangular. When I have had time to take another look I will let you know.

Many thanks

[Paul_Tikkanen]

You're very welcome.

[dbowring]

HI

I have taken another look inside the laptop and the configuration is different from the diagram in the manual - see attached photo

 The metal cover, which I suspect hides 'onboard' RAM as it is too small to take a couple of sodimm boards. The cover is very reluctant to come off and is marked 'X38C RAM TPN-C213. So unless you have any other suggestion I guess I will have to be content with 16Gb 😞

[Paul_Tikkanen]

That is unfortunate the manual does not match your notebook's actual configuration.

I do not have any other suggestions, but I would like to find some more info if you don't mind.

Chapter 1 is rather cryptic regarding the memory upgrade info...

Support for DDR4, 1.2V system memory
Two SODIMM slots, customer non-accessible/non-upgradeable
DDR4-2400 Dual Channel Support (DDR4-2666 downgrade to DDR4-2400)
Support for up to 16-GB of system memory in the following configurations
16384-MB (8-GB ×2 pieces)
8192-MB (8-GB × 1 piece)

HP puts the 'customer non-accessible/non-upgradeable' statement in almost every one of their service manuals for notebooks made in the last 5 years or so.

Can you post the product number of your notebook?

I want to see if there are HP specs on it, and whether the specs indicate the memory is onboard or removable.

Use this guide for how to find the product number of your notebook...

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

[dbowring]

Hi. Thanks for continuing with this. 

Product Number: 5AT19EA#ABU

Serial: [Personal Information Removed]

Interesting thing - when I go into HP Support Assistant on the machine, under Memory it says:

Memory Slot 1   8Gb Samsung 2667MHz

Memory Slot 2   8Gb Samsung 2667MHz

Regards

[Paul_Tikkanen · Accepted solution]

Thanks:

Yes, the specs for your notebook indicate that is has 16 GB of non-removable onboard memory.

HP Spectre x360 - 15-df0599na Product Specifications | HP® Customer Support

[dbowring]

Thanks for all your help.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Hopefully, you can return the memory for a refund.