• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-17-2020 07:21 PM

HP Recommended
Product: 15-DW2025CL
Operating System: Microsoft Windows 10 (64-bit)

I purchased this computer and try to use the USBC port connect to an external monitor via a USBC-hdmi adapter.

I tried two different 5-in-1 USBC to hdmi adapter or 6-in-1 adapter, but none of them work.

I want to know if that suppose work? Or just the model of the adapter I got is wrong?

 

1 person had the same question
2 REPLIES 2

‎09-17-2020 10:28 PM

HP Recommended

@Ghuang 

 

No, its specs

 

           https://support.hp.com/au-en/document/c06632454

 

Only USB-C ports which support Alt mode accept USB-C to HDMI. Your machine only has

 

    1 SuperSpeed USB Type-C® 5Gbps signaling rate port for data transfer only.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-18-2020 09:59 AM

HP Recommended

I tried this computer on another setup which has a https://www.dell.com/en-us/work/shop/dell-universal-dock-d6000/apd/452-bcyt/pc-accessories?gacd=9646...

connected to 3 monitors. Two on display port, one one hdmi.

 

After connect this laptop to that usbc cable, those two display port monitor can be used but the hdmi port monitor can not be used.

 

Is that means some kind of the adapter can be used to get the display over usbc?

What are the requirements to make it work?

 

Thanks

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.