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Aces5
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Can anybody clarify this error?

Microsoft Windows 10 (64-bit)

I have a HP Pavilion Laptop Product number: 2SS22UA, model: 15-cc154cl, and I did a  HP diagnostic check because They said I had an issue with my hard drive. Sure enough the Short Drive self Test Failed with the following error code:

908JTX-94T9QS-MFPUQK-60UC13.  But I couldn't find any explanation of what this means. 

Can anyone point me in the right direction to get an answer?

Aces5

 

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Can anybody clarify this error?

@Aces5 

 

Yes, it is a hard drive failure.

The specific coding is used by internal HP Support - any "hidden" meanings are not available to those of us outside of HP.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
908JTX-94T9QS-MFPUQK-60UC13OKxxxxxx10/9/19303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

The main message is that the hard drive has failed the diagnostics.

 

If the product is under warranty - or if it is not and you want HP to repair the unit - contact HP Technical Support.  

 

HP Technical Support - HP Contact Information

 

Reminders

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  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

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“Everywhere” Contact Information - HP Technical Support

 

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 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

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UK

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Option - HP Support is on Facebook!

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From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

 

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

 

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

 

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

References

 

Part numbers and replacement procedures

 HP Pavilion 15 Laptop PC - Maintenance and Service Guide

 

 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering fro...

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Pavilion - 15-cc154cl

 

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Kind Regards,
Dragon-Fur
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