• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-23-2024 02:09 PM

HP Recommended
Product: HP ENVY x360 - 15-u410nr (ENERGY STAR)

I'm trying to remove the base enclosure on my laptop to change the battery. I've removed all 14 screws from underneath the base and I've triple checked that there are no more. I went around and loosened all the clips, but I still cannot pull the cover off. This is one of those laptops that opens up and folds the opposite way as well so you can use it like a tablet. The area I'm getting the resistance is on those hinges, even though I've loosened the cover all around them. Can't figure out what I'm doing wrong? 

Category:
2 REPLIES 2

‎01-23-2024 02:46 PM

HP Recommended

Here is the Manual. 

 

See pages 28-30

 

Manual 

 

Did you take off the round rubber bumpers and remove the screws underneath? Sounds like you did if you removed 14 screws. Pay attention on p. 29. You flip it over and actually lift off the top cover. Hope this helps. 

Was this reply helpful? Yes No

‎01-25-2024 08:31 AM

HP Recommended

Thank you so much! I finally got it off.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.