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‎07-23-2020 07:37 PM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

Pretty sure it's possible to charge the laptop via the USB C port but when I plug it into the wall nothing happens.

3 REPLIES 3

‎07-23-2020 11:58 PM

HP Recommended
@Puncake9902 wrote:

Pretty sure it's possible to charge the laptop via the USB C port but when I plug it into the wall nothing happens.

@Puncake9902 

 

Not really, not all USB-C ports are the same. What is your machine ?  Please use the following way to find out model/product of your machine


                  https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎07-25-2020 07:40 AM

HP Recommended

The model is 15-cx0020nr

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‎07-25-2020 01:55 PM

HP Recommended
@Puncake9902 wrote:

The model is 15-cx0020nr

@Puncake9902 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c06038615

 

which shows it only has  1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s) port which does not support charging as indicated.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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