Can't chat in for support

[trsmithUBEO]

Every time I chat in, I am met with this screen. It's like the chat doesn't actually connect to anything.

I've already cleared my cache and cookies for all time in my browser (Chrome), tried incognito, and tried a different browser (Edge).

Nothing works.

[A_Gayathri]

Hi @trsmithUBEO,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're unable to reach HP support via chat, here are some alternative options to troubleshoot your issue:
 

HP Virtual Agent: HP has a virtual assistant on their support page that may help guide you through common troubleshooting steps. You can access it here. 

Phone Support: If chat isn’t available, you could try calling HP support directly. HP’s global support numbers are listed on their official website.

HP Support Assistant Software: If you haven’t installed this, it’s a good tool for troubleshooting and contacting HP support directly from your PC.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
 

I hope this helps! Keep me posted. I'm sending a private message to assist you with the next action.

Let me know if you want help with specific troubleshooting steps for your device!
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.