Can't find a driver for Intel Smart Sound SST Audio Controller

[almarc11]

I have a new HP Envy 17t tghat shows an uninstalled device in device manager.  I shows as Intel Smart Sound Technology (Intel(R) SST) OED. I can't seem to find a driver to clear the error in device manager.

[Jeet_singh]

Hi @almarc11,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having an issue with Intel Smart Sound SST Audio controller drivers for your HP notebook. I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Was there any update/reset interrupted recently?

Have you made any software or hardware changes on the PC?

Have you performed any troubleshooting steps before posting this on HP Forums?

Let's start by downloading the Intel Driver update utility, which will run and scan your computer and check for the drivers which are unavailable and then it will go ahead and install them.

Please follow this link: Click here

Next thing, I would suggest here is to update the Bios and chipset drivers from our support website.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[almarc11 · Accepted solution]

I found the solution to the problem. There are two Intel Smart Sound Technology devices listed under "System Devices".

The first is the Audio Cotroller and the second is called OED. I was unable to get the OED device woking with any of the drivers on the computer or that I downloaded. There were 4 drivers for the Audio Controller. What finally worked was matching the driver dates on both devices and that let the OED device install and start.

The only issue I have found, now that all the devices are working, is that the sound panel (under control panel) will not play sounds by pressing the test button. However, all applications seems to play fine. So I'm not going to worry about this. Maybe a future driver update will fix the test sound problem. But it is a very minor issue.

[Jeet_singh]

Hi @almarc11,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,

[Hasper]

Hi, I am experiencing the same exact issue as mentioned in this thread. How does one match the driver date? 

Thanks,

Hasper

[Hasper]

Hi Again, Okay, I fixed my problem. I just went ahead and updated the driver on the other Intel Smart Sound SST Audio Controller. Although the driver dates don't match, after updating both drivers, they now appear correctly in the device manager. 

Thanks for the heads up!

Hasper

[jmPRodriguez]

---

almarc11 wrote:

I found the solution to the problem. There are two Intel Smart Sound Technology devices listed under "System Devices"....

Your solution works for me! I could't install "OED" sound drivers, and "Windows Defender"  kept warning me about it had to be updated. Your idea of updating another sound driver under "System devices" solved the problem with the OED driver. Now everything (headphones and built-in speakers) works.

Getting the sound works properly  is a really cumbersome process in my Probook 470 G4 /Windows 10 Pro , so I really appreciate your solution.

José M.