• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-29-2019 02:17 PM

HP Recommended
Product: Hp notebook 14-am078na

Hi,

 

My original battery is no longer holding charge or even charging properly when plugged in. I am trying to find a replacement battery for my laptop but I can't seem to find any compatible ones anywhere except the hp recommended at over £40, I am hoping to find something slightly cheaper.

 

My current battery is 3 cells, 10.95v and 2670mAh. Does it matter if i bought a 4 cell, 14.8v battery? The label on my battery says 807956-001 so does it matter?. My model number is 14-am078na. Will I need to buy the same voltage and same cell number?

 

Thanks,

Zoe

3 REPLIES 3

‎03-29-2019 02:48 PM

HP Recommended

@Zozaaaa 

 

>>>> The label on my battery says 807956-001 so does it matter?.

 

Yes, it is part number of the battery, from time to time HP may release replacement part BUT HP will clearly say what is the new part (and part #). Using different part may cause unpredictable damages for your machine.  Please try:

 

    https://www.amazon.co.uk/Uniamy-Replacement-HP-807956-001-HSTNN-LB6U/dp/B07D36HBVH

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-29-2019 02:50 PM

HP Recommended

Thanks for your response,

 

The link you provided has taken me to a battery which has a voltage of 14.8V, is this suitable for my current battery which is 10.95v?

Was this reply helpful? Yes No

‎03-29-2019 10:32 PM

HP Recommended

@Zozaaaa 

 

Please use other source, to be sure is to be sure:

 

   http://partsurfer.hp.com/Search.aspx?searchText=807956-001

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.