Can't find "Dispute this" link to correct my warranty

[Kaarthikvm]

Hello Support team,

I bought my hp laptop on 30-11-2021 from a offline store. Battery stopped working on 1-11-2022 (11 months from date of purchase). But the portal says that the warranty is already expired on 27-10-2022. I have the proof of purchase (retail invoice) with me. I am unable to submit the dispute form, because there is no "dispute this" link available when i enter my product serial number. My product is not a commercial product. I purchased it for my personal use. Please help me to submit a dispute to validate my warranty. I have tried my best to reach out phone support, but all the support links lead only to virtual assistants which is of no use. I need to get this resolved urgently because the actual warranty would expire by 30-11-2022. Please help me with a private message or help me contact a customer service executive to solve this issue.

I have attached screenshot of the warranty check page, which does not show "Dispute this" link.

Looking for your support.There is no "dispute this" link available.

[Nal_NR]

Hi @Kaarthikvm,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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