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‎01-23-2024 11:25 AM - last edited on ‎01-23-2024 12:07 PM by Retired

HP Recommended
Product: HP ENVY x360 - 15t-aq200 CTO

I have a HP ENVY x360 15t aq200 CTO laptop,

 serial number:[Personal Information Removed], 

Product ID: 2GJ37AV, 

and received the Failure ID: 0LXS3V-000C0M-GXGJ3G-CA4T13 because a replacement battery I installed last year completely died.

 

I can’t locate the correct replacement battery 844204-850 on HP’s website at all. I did find the battery on verified 3rd party websites, but wanted to know if HP even has this battery available for purchase. Thanks. 

 

 

 

Category:
2 REPLIES 2

‎01-23-2024 12:12 PM

HP Recommended

You will have to purchase it from third party vendors.

 

I recommend Amamzon.com since you have recourse if the product does not work. Choose one with a one year warranty.

 

https://www.amazon.com/s?k=844204-855&i=electronics&crid=3JX2YT2OUW6TU&sprefix=844204-855%2Celectron...

 

At the prices I see the battery going for it is a win-win for you.


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‎01-23-2024 03:09 PM

HP Recommended

I purchased the replacement battery from Amazon, so I'll stay away from buying a battery from that site. I'd rather find a verified third party website that sells genuine HP products etc

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