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HP Recommended

Hi. I need to buy a new laptop and I have found a new HP laptop (HP ENVY Laptop 17-cr0007ci (6K5V8EA)) in Azerbaijan, Baku, but I can't find this laptop on hp.com or other HP resourses. I want to make sure that this is an original HP product. Please give me a hint where I can find information about this product. Thank you!

1 REPLY 1
HP Recommended

Hi:

 

I can only find reference to that model in the HP parts surfer website, so it is a 'real' HP notebook.

 

HP PartSurfer

 

HP used to have an info page for the model, but they removed it for some reason.

 

Here is the cached page with the specs:

 

HP ENVY Laptop 17-cr0007ci | HP® Official Site (bingj.com)

 

Here is the support page for the model series:

 

HP ENVY 17.3 inch Laptop PC 17-cr0000 (538A1AV) | HP® Customer Support

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