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Common problems for Battery
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HP ENVY 17.3 inch Laptop PC 17-cr0000 (538A1AV)

Hp support assistant says I need to calibrate battery.

But when I perform the procedure, no matter how many times I try, the message remains there.

I experience no battery issues, and capacity looks normal

All drivers are updated

battery report html shows :

BATTERY 1
NAMEPABAS0241231
MANUFACTURERHewlett-Packard
SERIAL NUMBER41167
CHEMISTRYLION
DESIGN CAPACITY55.670 mWh
FULL CHARGE CAPACITY50.280 mWh
CYCLE COUNT

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1 REPLY 1
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I would uninstall the HP Support Assistant. 

 

You can install an updated version later if you want to form the HP Support Assistant web page.

https://support.hp.com/us-en/help/hp-support-assistant



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