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‎09-30-2017 12:12 PM

HP Recommended
Product: Pavilion 15-cc563st
Operating System: Microsoft Windows 10 (64-bit)

I am not able to install the NVIDIA Graphics Driver. Whenever I try to install it, it says “NVIDIA Installer cannot continue. This graphics driver could not find compatible graphics hardware.”

 

I am not sure what I am doing wrong and I am at a lost on what to do. Has anybody had this issue before and was able to fix it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2017 12:16 PM

HP Recommended

Hi:

 

The problem is that you are trying to install a graphics driver for the Nvidia graphics adapter which your notebook does not have.

 

It only has the Intel graphics adapter.

 

https://support.hp.com/us-en/product/hp-pavilion-15-cc500-laptop-pc/15551393/model/16901797/document...

 

HP puts all available drivers for a model series on each model's support page, so some of the drivers are not applicable to your specific model, such as the nvidia graphics driver in your case.

View solution in original post

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3 REPLIES 3

‎09-30-2017 12:16 PM

HP Recommended

Hi:

 

The problem is that you are trying to install a graphics driver for the Nvidia graphics adapter which your notebook does not have.

 

It only has the Intel graphics adapter.

 

https://support.hp.com/us-en/product/hp-pavilion-15-cc500-laptop-pc/15551393/model/16901797/document...

 

HP puts all available drivers for a model series on each model's support page, so some of the drivers are not applicable to your specific model, such as the nvidia graphics driver in your case.

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‎09-30-2017 12:19 PM

HP Recommended

I had a feeling that was the case, but I wanted to make sure.

 

Thank you for your help!

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‎09-30-2017 12:20 PM

HP Recommended

You're very welcome.

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