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‎07-06-2021 03:45 PM

HP Recommended
Product: HP ENVY 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi
My laptop model is "HP ENVY Notebook - 15-k209ne".

I realized that my laptop doesn't have any driver update in windows10 (in support.hp.com/drivers at least).

In a youtube video, they explained I can update by going to the "device manager" and clicking on update driver, then click on "search automatically" and done.

But when I do it, it's going to finish the work in 1 second, and nothing changes and it says you have the last update (but I don't have it)
So, my drivers are all old and I have a lot of problems with Bluetooth connections and the fingerprint sensor that don't work correctly, etc.
I appreciate it if you can help me🌹

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-06-2021 04:45 PM - edited ‎07-06-2021 04:46 PM

HP Recommended

The reason you are unable to find drivers for your particular notebook is that HP stopped providing drivers for it after Windows 8.1 was discontinued.

 

For HP driver support, that happens when a notebook is past the five year point from introduction into the market.

 

It affects you because your notebook is from the 2015 model year. Newer notebook models delivered with Windows 10 still get later drivers.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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1 REPLY 1

‎07-06-2021 04:45 PM - edited ‎07-06-2021 04:46 PM

HP Recommended

The reason you are unable to find drivers for your particular notebook is that HP stopped providing drivers for it after Windows 8.1 was discontinued.

 

For HP driver support, that happens when a notebook is past the five year point from introduction into the market.

 

It affects you because your notebook is from the 2015 model year. Newer notebook models delivered with Windows 10 still get later drivers.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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