Can't use/setup Windows Hello Fingerprint anymore

[Baumkuchen]

I just received my replacement laptop because the previous one of the same exact model had some dead pixels (but the fingerprint sensor worked fine, no issue), everything was going well starting it up. However, I noticed a few hours later I was installing a few programs and removing bloatware apps/programs that my fingerprint sign in option didn't work. I thought that I may have accidentally removed fingerprint related program so I did a full reset of the system (all settings and personal files deleted) to hopefully have it return but I never got a prompt during the start up to set up a fingerprint sign in option or after because when I go to settings>account>sign in options, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. I've tried using these methods and sifted through google searches on this but no luck: 

https://www.youtube.com/watch?v=_HNtBX-LyiM

https://www.youtube.com/watch?v=Py9FWS1-Nuk

I've tried to used gpedit.msc but I can't find it in run and I did soft resets that excluded deleting personal files and a reset that involved getting a clean version of windows only. In addition, I've also tried going into device manager but I couldn't find the biometrics device.

Please help.

[praveen196]

@Baumkuchen Welcome to HP Community!

I understand that you are unable to use or set up the figure print scanner.

Do not worry. I will try to fix the issue.

When was working before?

Please refer to the following link and download and install the file and check for the issue.

https://support.microsoft.com/en-us/help/4469342/november292018kb4469342osbuild17763167

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Keep us posted,

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