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‎11-18-2022 05:26 PM

HP Recommended
Product: HP Laptop PC 14-d2000 (2D126AV)

Hi. Can we upgrade RAM of hp laptop 14s-dq2002nx, 14" hd, intel® core? i3 (11th gen), snow flake white - 436h2eahp laptop 14s-dq2002nx? 

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1 REPLY 1

‎11-18-2022 06:39 PM

HP Recommended

Hi:

 

HP only has the maintenance and service guide for the older 14s-dq0xxx model series on your notebook's support page.

 

HP Laptop PC 14s-dq2000 Manuals | HP® Customer Support

 

According to chapter 1 of that manual your notebook has two memory slots and can support 2 x 8 GB of DDR4-2666 MHz memory.

 

You can do this to see how much memory your notebook can support since its processor is much newer:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

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