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- Can you please update where can i get a 10.95 volt battery(8...

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11-22-2023 10:58 AM
Trying to replace old battery on an HP 15-ay122cl laptop. Replacement battery is 807956-001, all i see are 14.8 volt. The original battery is 10.95 volt. I read on some sites that the 14.8 would not work and should not be used to replace the 10.95. A couple of questions. 1) Will a 14.8 volt work to replace the 10.95 volt battery? 2) Can you please update where can i get a 10.95 volt battery(807956-001) and a link to purchase it.
11-25-2023 01:58 AM
Hi @raghuram4a6 ,
Welcome to the HP Support Community.
I'd like to help!
I understand that you are looking to replace the battery.
. However the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have the option to schedule a repair as per the warranty and the issue can be fixed.
For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Nal_NR-Moderator
I am an HP Employee