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Envy ee0023au
Microsoft Windows 10 (64-bit)

I was just wondering if you could purchase HP care packs for accidental damage. I have sent in my laptop (still under warranty) for repair as there is a hardware issue. HP still have my laptop. However, HP have also replaced the outside parts of the laptops because there was accidental damage. This results in a fee for the replacement parts which is VERY expensive. Would I be able to buy HP care pack to avoid this and make it cost less? 

3 REPLIES 3
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@Danieler14
Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

You can purchase HP post Warranty plans which can provide additional coverage after your base warranty expires.

However, your device must be within our reasonable opinion, in good operating condition and within its service life.
To know what types of care packs are available for your laptop:  HP.com Store?

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

Have a great day ahead!

ECHO_LAKE
I am an HP Employee

HP Recommended

My laptop is in good operating condition. The reason I sent my laptop to HP was to get the motherboard fixed as my laptop wasn’t turning on and is within its 1 year warranty. 

HP Recommended

@Danieler14

Thank you for posting back.

 

We are here for you, once you get the laptop from the HP service center I would suggest contacting our Support Servcie will help you to purchase the appropriate post-care pack warranty. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

Have a great day ahead!

ECHO_LAKE
I am an HP Employee

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