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HP Recommended
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Accepted Solutions
HP Recommended
I can NOT find the specs of your machine but it is the same as the following machine (same machine on different markets)
It is NOT compatible with the HP USB-C G5 dock nor USB-C docks because it ONLY has One hopeless USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)
If you wish to connect 2 external monitors (only-total 3), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
Other option USB-A dock) : https://support.hp.com/au-en/document/c05357751
Regards
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
I can NOT find the specs of your machine but it is the same as the following machine (same machine on different markets)
It is NOT compatible with the HP USB-C G5 dock nor USB-C docks because it ONLY has One hopeless USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)
If you wish to connect 2 external monitors (only-total 3), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
Other option USB-A dock) : https://support.hp.com/au-en/document/c05357751
Regards
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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