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‎06-20-2023 12:12 PM

HP Recommended
Product: HP ENVY 6022e All-in-One Printer
Operating System: iOS

I have recently changed my wifi network and cannot connect to the new wifi. I have managed to follow instructions so that the printer control wifi image is flashing blue/purple however when I logon to the Hp smart app and search for printers no printer is detected. I have checked network and location settings to select precise location and my Bluetooth is on.

Category:
1 REPLY 1

‎06-20-2023 02:49 PM

HP Recommended

@Ays5 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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