Cannot connect two external monitors

[producente]

Hi there,

I'm trying to connect two external monitors to HP Pavilion Gaming - 15-ec0024nm notebook.

Both screens have HDMI input. I've connected one screen via the notebook's HDMI port and I'm trying to connect the second screen using the USB-C port.

I've tried connecting 2nd monitor with some cheap USB-C to HDMI adapter, but it is still not working....

Also, I've tried to connecting my notebook to Dell WD 15 docking station and issues is still the same - 2nd  monitor is not displaying picture and it is not recognized in Windows display menu, while other ports - USB 3.1 & Ethernet are working properly.

Any advice is highly appreciated.

Thank you!

[banhien · Accepted solution]

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@producente wrote:

... I've tried connecting 2nd monitor with some cheap USB-C to HDMI adapter, but it is still not working....

Also, I've tried to connecting my notebook to Dell WD 15 docking station and issues is still the same - 2nd  monitor is not displaying picture and it is not recognized in Windows display menu, while other ports - USB 3.1 & Ethernet are ...

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@producente 

Its specs

       https://support.hp.com/au-en/document/c06488571

Its USB-C port does not support Alt mode, you can't use cheap or expensive USB-C - HDMI cable to connect. It won't give video with / without dock/hub ..

If you wish to have 2 or more external monitors (and notebook monitor - total 3), please enter your requirement on the following link and it will find for you few USB-A DisplayLink Certified options on market today including some HP products (you can select HP before Search)

                            https://www.displaylink.com/products/universal-docking-stations

Regards.

[producente]

@Banhien,

I see. Thank you for the prompt reply and recommendation. I will start looing for some type-A docking stations.

I am truly disappointed that USB-c on this notebook doesn't support alternate  mode. 😭

Kind Regards.