Cannot find USB Controller Driver in Device Manager

[NicoleH1]

So I have a Hp Pavilion Notebook s/n: [edited]

Windows 10 64bit 

Intel Core i7-6500U

and out of nowhere my usb ports all just stopped working and when I went to update or reinstall the device drivers as every single help forum tells you to do, I noticed that I do not have the 'Universal Serial Bus Controller Driver' tree in device manger at all, it's not hidden or anything it's just gone and instead I found under 'Other Devices' something called 'USB xHCI Compliant Host Controller' with an error sign on it and when I double click it it says "(code 28) Drivers are not installed" and also "There are no compatible drivers for this device". When I tried to automatically search for updates to it, it tells me that it could not find drivers for the device.

I have tried literally every single thing I could find on the internet like deleting it and restarting my computer, using both hp and windows updating and trouble shooting thing, checking for driver updates on both hp and intel websites, updating the bios, restoring my computer to a time where it did work, turning off fast start up in windows, stared it down, everything. It's like the usb drivers are just gone and I can't find anywhere to reinstall them. I've spent an entire day looking for something for the love of god someone please help me with this

[The_Fossette]

Hi @NicoleH1,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues with the USB ports on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2jy6hXt

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[NicoleH1 · Accepted solution]

Thanks for replying,

I haven't made any changes to the software or hardware it just simply stopped working in the middle of me watching youtube videos, and as I've said refering to the article you linked me; I cannot do anything in that as the problem is that I didn't have the USB Controller tree showing up at all in Device Manager so I was unable to reinstall or upgrade the USB drivers

However the problem has already been fixed by reseting my laptop and reinstalling windows. I think it maybe was a windows update that screwed me however if that was the case you would think that restoring to a previous point when it was working would help but it didn't, so I don't know what caused it.

[The_Fossette]

Hi @NicoleH1,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!