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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Cannot find spare part

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04-09-2019 11:18 AM
I'm trying to find a replacement heatpipe P/N 45Y21HSTP60
Can anyone help with this, I'm rather annoyed that HP do not seem to support this, even if you manage to find their parts-finder page it denies the existence of the part.
Any help appreciated since HP seem to think customer service only requires lip-service.
Anyone from HP reading this:
This is a non-consumable item that I would expect to last for the lifetimeof the laptop so there's probably a case here for HP to replace this free of charge
(don't give me warranty is 1 year, there are also laws that say that goods should last for a reasonable period of time, and 'lifetime of the laptop' is what most reasonable people would expect a heatpipe to last.)
04-09-2019 11:32 AM
Is this what you were looking for?
04-10-2019 01:31 AM
Hi,
Can you provide the exact model or product number of the notebook for further help. Here is how to find it:
https://support.hp.com/si-en/document/c00033108
I believe the number you are looking for (P/N 45Y21HSTP60) is not the actual HP part number, but the part number of the manufacturer and that is why you are having difficulty searching for it.
Let me know,
David