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‎01-28-2019 05:50 PM

HP Recommended
Product: Pavilion x360 Convertable
Operating System: Microsoft Windows 10 (64-bit)

Through the support assistant I was notified of three updates, urgently a BIOS firmware update to version F .24

All instructions followed, a standard installation process appears to take place. 

Necessary restart performed, but then the Support Assistant still shows the update is needed. 

MSINFO32 reports the current BIOS is Insyde F .20 (06/30/17)

3 REPLIES 3

‎01-30-2019 04:45 PM

HP Recommended

@DrSPH,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

I recommend you download and install the BIOS directly from the HP website and check. You can download the BIOS from the below link.

 

https://support.hp.com/in-en/drivers

 

Also, I recommend you uninstall HP support assistant programs and then reinstall from the below link and check.

 

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-06-2019 06:48 AM

HP Recommended

Success with installation, but not from this strategy. 

Ran CCleaner and then attempted the install again and it completed. 
Apparently, previous attempts downloaded the content but never actually started the BIOS update program. 
That did happen this time though I am at a loss to explain why. 

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‎02-08-2019 05:38 PM

HP Recommended

@DrSPH,

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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