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‎10-11-2018 12:38 PM - edited ‎10-11-2018 12:39 PM

HP Recommended
Product: Pavilion Notebook - 17-g131ur
Operating System: Microsoft Windows 10 (64-bit)

Hello. 

at this moment i got F.82 BIOS version dated 08.2016 and i cannot update it by official utility on any version (83..88).

 

Utility preparing computer to update and the ask me to reboot to provide an update, it's rebooting and nothing happened - just starting windows as usually. No errors, no warnings - nothing. As i have read from FAQ, there is may be an issue with hard disk drive, but it's okay. But, a long time ago i've upgraded factory 2TB HDD to SSD (Samsung EVO 750). 

 

Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2018 11:51 PM

HP Recommended

Solved. After the utility prepared upgrade you must reboot computer and (in my case) press F2 to get in BIOS maintenance menu. Then go to firmware options, BIOS upgrade and it will suggest you to upgrade the latest version (uploaded from the utility)

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1 REPLY 1

‎10-11-2018 11:51 PM

HP Recommended

Solved. After the utility prepared upgrade you must reboot computer and (in my case) press F2 to get in BIOS maintenance menu. Then go to firmware options, BIOS upgrade and it will suggest you to upgrade the latest version (uploaded from the utility)

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