Cannot use facial recognition

[vader77darth]

I was told that this laptop had windows hello facial recognition. But in settings ALL the hello settings are"currently unavailable"

[Dragon-Fur]

@vader77darth 

You are correct - you were misinformed.  This computer does not include the high-grade IR camera required for Facial Recognition.

Product

HP Pavilion Gaming - 15-ec0003na

Specifications > Webcam

Webcam

HP TrueVision HD Camera with integrated dual array digital microphone

For those reading:

Windows Facial Recognition

What to do?

Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

First...

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

Next...

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

Find out what kind of camera you have:

Control Panel > icon view > Device Manager 

Open Cameras

Windows Face logon requires the high-grade IR camera

Another quick way to check whether the computer thinks it can do this:

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[vader77darth]

Thx. Should all the other options be "currently unavailable" Like the hello pin. 

[Dragon-Fur · Accepted solution]

@vader77darth 

You are welcome. 

I believe the PIN Sign-in option should be available - PIN sign-in is part of Windows and is not associated with your brand of computer.

From Microsoft:

Fix problems with your PIN

includes a link at the bottom of the page to ask for help from Microsoft.

Comments

There are many articles on this subject available on the 'net - some of the more common fixes involve creating a new account (administrator) using either your Microsoft Account or local account.

Example article 

Fix problems with your PIN

NOTE

Personally, I do not recommend (nor have I ever used) any of the "fix" tools / software found in the various "not from Microsoft" articles (including this one). 

Basic How-to Help fro How-to Geek:

How to Add a PIN to Your Account in Windows 10

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[vader77darth]

the option is just as broken as the face recognintion

windows hello pin is "currently unavailable"

but i can still use my pin to sign in but i cant change it or do anything to it

[Dragon-Fur]

@vader77darth 

Hopefully, you can remove the errant PIN and start over.

Be careful - some fixes might be worse than the current situation.  For example, steer clear of registry changes and be wary of random website "tools" that promise to fix your computer.

Microsoft owns / runs / commands the software for this - see what their forum can offer.

Good Luck.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.