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‎02-25-2023 11:08 AM - edited ‎02-28-2023 01:53 AM

HP Recommended
Product: HP USB-C G5 Essential Dock

UPDATE: MY LAPTOP DOSENT SUPPORT THE USE OF A DOCKING STATION, I AM RETURNING I AND BUYING ONE THAT DOES. PLEASE CLOSE THIS THREAD AND THANK YOU FOR THE HELP…

 


Hello,

 

I recently purchased a "HP 17 Laptop PC 17-c2000" and a "HP USB-C G5 Essential Dock" to allow a 3 monitor setup. It would seem that the dock is not recognised by my laptop, error message: Display connection might be Limited.  Is there anything I can do, I have tried checking for updated drivers and have also checked on the Microsoft website for any updates, or should I just return the dock and buy a third party product?

 

Is it a Windows11 issue? I have a Windows10 laptop and it works on that, well 2 screens work, cant get the third too?

 

Thank you

Fletch_71

Category:
1 person had the same question
2 REPLIES 2

‎02-25-2023 04:46 PM

HP Recommended

@Fletch_71 

 

What is your PC 17-c2000 machine ? Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
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‎02-25-2023 04:55 PM - last edited on ‎02-25-2023 05:27 PM by Retired

HP Recommended

Hello,

 

Is this what you need?

 

HP 17 Laptop PC 17-c2000 (4V793AV)
Product6P134EA

Serial [personal info removed]

 

Thank you

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