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Imtiaz_Latif
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Message 1 of 11
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Card readear (Unknown USB Device (Port Reset Failed))

HP Pavilion - 14-ce2000nx
Microsoft Windows 10 (64-bit)

I tried so many times uninstalling driver & restart my pc but the result is same showing. Card reader is not working.

 

Unknown USB Device (Port Reset Failed)

Windows has stopped this device because it has reported problems. (Code 43)

A USB port reset request failed.

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Imtiaz_Latif
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Message 2 of 11
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Card readear (Unknown USB Device (Port Reset Failed))

I just checked that all USB ports not working, whatever I try to connect to my PC it's showing USB Device not recognized on all USB Ports even on USB Type-C port

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HP Support Agent
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Message 3 of 11
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Card readear (Unknown USB Device (Port Reset Failed))

@Imtiaz_Latif

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Imtiaz_Latif
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Message 4 of 11
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Card readear (Unknown USB Device (Port Reset Failed))

I already checked this, no benefit same result. All drivers up to date. Tried all available option but no result.

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HP Support Agent
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Card readear (Unknown USB Device (Port Reset Failed))

@Imtiaz_Latif

 

Try running the Windows 10 Troubleshooter

 

  1. Select Start  > Settings  > Update & Security   > Troubleshoot.
  2. Select the type of troubleshooting you want to do, then select Run the troubleshooter.  
  3. Allow the troubleshooter to run and then answer any questions on the screen.

If the issue persists, try reinstalling the USB Hub

 

Uninstalling USB Root Hubs forces the system to reinstall the root hubs next time the computer is started. Use the following steps to uninstall USB Root Hubs:

  1. Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

  2. In Windows, search for and open Device Manager.

    The Device Manager window opens.

  3. Double-click Universal Serial Bus Controllers to expand the list.

    Figure : Universal Serial Bus controllers list in Device Manager window

    Universal Serial Bus controllers list in Device Manager window
  4. Right-click the first USB Root Hub in the list, then select Uninstall.

    Figure : Uninstall selection in the Device Manager window

    Uninstall selection in the Device Manager window

    Click OK to confirm.

  5. Continue uninstalling all USB Root Hubs listed.

  6. Close Device Manager and restart the computer.

You can refer to this Link: https://support.hp.com/in-en/document/c03327635

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Imtiaz_Latif
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Message 6 of 11
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Card readear (Unknown USB Device (Port Reset Failed))

This option also tried but no benefit..

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HP Support Agent
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Card readear (Unknown USB Device (Port Reset Failed))

@Imtiaz_Latif

 

At this point I suggest you perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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Imtiaz_Latif
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Message 8 of 11
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Card readear (Unknown USB Device (Port Reset Failed))

Also performed windows reset, nothing change. Than installed hp assistant and update the drivers and result same.. still not recognizing any usb and card reaser also same, usb type c also same result. Even tried 3,4 phones but no result... i think need to return to the seller because its not software issue it looks hardware issue.

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HP Support Agent
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Card readear (Unknown USB Device (Port Reset Failed))

@Imtiaz_Latif

 

If the issue persists after the Reset, then it is likely to be a Hardware issue

 

You could contact the seller or also reach out to HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Imtiaz_Latif
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Message 10 of 11
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Card readear (Unknown USB Device (Port Reset Failed))

I returned the unit to seller. 

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