• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-23-2025 01:11 PM

HP Recommended

There is nowhere to register a previously purchased Care Pack, contrary to what is written in the reply for the same question from 2 months ago.

When we purchased the Chromebooks, we purchased the 3 year Care Packs. We received an email confirmation stating that the Care Pack was purchased and the email also said it would automatically register our Care Packs. After a few weeks, no email confirmation was received. How do I register for a Care Pack? I followed the advice given on 06-15-2025 01:18 PM by some HP proxy and it lead me to absolutely nothing. I need to register my previously purchased Care Pack in order to use it.

 

Please let me know how to fix this problem. I do not want another link like the other answer that leads me to nothing. This problem seems incredibly deceptive and contrary to consumer protection laws that are currently in place. Thanks.

2 REPLIES 2

‎08-26-2025 06:55 AM

HP Recommended

Hi @someonetookBen 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

Not to worry I'll do everything I can to help get this sorted for you.

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎08-26-2025 11:01 AM

HP Recommended

you sent me to something i have to pay for, "expert service or some garbage." I ALREADY PAID!!!!! I want to be able to speak to someone, but that would require my Care Packs actually being registered.

 

The private message showed me how to call someone, if and only if, i have paid for that service/subscription.

 

I want verification that my Care Packs have been added to the two Chromebooks I purchased them for, in order to actually get my repair started.

 

Let me know when the Care Packs have been added so I can do what needs to be done. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.