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‎04-18-2023 08:43 PM

HP Recommended
Operating System: Chrome OS

If I get a care package does it cover if I already broke it? My screen is cracked and now it has those weird colorful streaks and the screen is pixelated but my warranty hasn't run out so can I purchase one and have it cover my laptop? Sorry if this doesn't make sense but I'm pretty desperate here.

 

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1 REPLY 1

‎04-19-2023 07:49 AM

HP Recommended

@RomeBigglson 

 

Welcome to the HP Community Forum.

 

Yes, A Care Pack contract is meant to be purchased before the original Warranty expires.

No, Care Pack contracts do not cover pre-existing damage.

 

Care Pack coverage does vary by the contract.

 

That said, we do not speak for HP  nor do we speak for any HP contract or Warranty service.

 

 

Contact HP Support for any current Warranty repair requests:

 

HP Support – Hardware / Technical Support for Devices in Warranty

 

Registered Devices in Warranty:  Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

 

 

HP Care Pack Services

 

HP Tech Takes >  HP Care Pack Buying Guide

 

Care Pack - Optional Coverage Plans

Start here

Select your region and language

 

NOTE:  HP will be retiring Care Pack Central 1.0 in early 2023. Care Pack Central 2.0 will be your new way to find the right Care Pack: simpler and easier! For early access, go to CPC 2.0

 

Be sure to check the Quick links at the CPC site.

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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