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‎11-22-2020 02:37 PM

HP Recommended
Product: Envy 360x 13m-ag
Operating System: Linux

Bought my Envy in March 2019, refurbished, so the guarantee is long gone. The case is bulging, there's a gap developing at the left edge of the  rear panel, the lid won't close fully. HP clearly has a quality control problem with the batteries. And the recommended solution is to discontinue use... I searched for the battery in the HP parts list and came up blank - is there a replacement and is it user replaceable?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2020 03:21 PM

HP Recommended

HP may not offer a replacement battery but likely the 3rd party market does. This listing on ebay is likely compatible.

https://www.ebay.com/itm/KC04XL-Battery-For-HP-Envy-X360-13-AG-13M-AQ-13-AH-TPN-W133-TPN-W136-DB8P-/...

Replacement will require disassembly. Refer to the maintenance and service guide here https://support.hp.com/ca-en/product/hp-envy-13m-ag0000-x360-convertible-pc/20655761/manuals

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎11-22-2020 03:21 PM

HP Recommended

HP may not offer a replacement battery but likely the 3rd party market does. This listing on ebay is likely compatible.

https://www.ebay.com/itm/KC04XL-Battery-For-HP-Envy-X360-13-AG-13M-AQ-13-AH-TPN-W133-TPN-W136-DB8P-/...

Replacement will require disassembly. Refer to the maintenance and service guide here https://support.hp.com/ca-en/product/hp-envy-13m-ag0000-x360-convertible-pc/20655761/manuals

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-22-2020 03:32 PM

HP Recommended

Thanks, Repairatrooper, you're a star!

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