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‎11-22-2020 02:37 PM

HP Recommended
Product: Envy 360x 13m-ag
Operating System: Linux

Bought my Envy in March 2019, refurbished, so the guarantee is long gone. The case is bulging, there's a gap developing at the left edge of the  rear panel, the lid won't close fully. HP clearly has a quality control problem with the batteries. And the recommended solution is to discontinue use... I searched for the battery in the HP parts list and came up blank - is there a replacement and is it user replaceable?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2020 03:21 PM

HP Recommended

HP may not offer a replacement battery but likely the 3rd party market does. This listing on ebay is likely compatible.

https://www.ebay.com/itm/KC04XL-Battery-For-HP-Envy-X360-13-AG-13M-AQ-13-AH-TPN-W133-TPN-W136-DB8P-/...

Replacement will require disassembly. Refer to the maintenance and service guide here https://support.hp.com/ca-en/product/hp-envy-13m-ag0000-x360-convertible-pc/20655761/manuals

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎11-22-2020 03:21 PM

HP Recommended

HP may not offer a replacement battery but likely the 3rd party market does. This listing on ebay is likely compatible.

https://www.ebay.com/itm/KC04XL-Battery-For-HP-Envy-X360-13-AG-13M-AQ-13-AH-TPN-W133-TPN-W136-DB8P-/...

Replacement will require disassembly. Refer to the maintenance and service guide here https://support.hp.com/ca-en/product/hp-envy-13m-ag0000-x360-convertible-pc/20655761/manuals

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-22-2020 03:32 PM

HP Recommended

Thanks, Repairatrooper, you're a star!

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