Case id status

[Rohal_07]

I want an update regarding my case (edited) which was registered on 19/5/2025.

Earlier it was said to be solved before 25/5/2025.

Then it was postponed by a week.

And later, on my enquiry on 5/6/2025 they said it will be arriving by 6/6/2025.

And it's already 7/6/2025 so i want to know if HP is really taking my case into notice and working on resolving it or are they just wasting my time and effort.

I enquired around 3 times but all they say was technician is coming soon to see your problem

[zoey7886]

@Rohal_07, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding case status! 

We're thrilled to have the opportunity to assist you and provide a solution.  

First off, I completely understand how frustrating this wait must be, especially with multiple follow-ups and shifting timelines. I’m really sorry for the inconvenience you’ve faced.

There’s been a delay from the technician’s side, mainly due to pending part availability. I know this isn’t the update you were hoping for, but I assure you—we’re not ignoring your case. It is in the system and actively being tracked.

Please hang in there just a little longer—we’ll reach out as soon as the parts arrive and schedule your service right away. Thank you for your patience and for sticking with us.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,