I was directed here and I sure hope someone can help me with a laptop thats starting to deform before our eyes.
I bought this laptop in 2019: a HP Envy x360 -15, for CAD use at uni I had just been accepted to, only to then end up in a pretty horrific situation and unable to attend.
Now disabled and thoroughly miserable - I put the laptop aside and it has basically seen no use for a large chunk of that time.
Recently, its been used by my gf for her uni work instead - but again, its of limited use as she can only study part time in order to look after me.
Today we noticed that the screen wont shut flat like it once did. Examining closer you can see the part of the laptop that holds the touchpad is now bulging up (slightly left of the touchpad, id say... in front of the keyboard)
There is even a gap around the touchpad now thats never been there before.
The most its been used is since Oct last year and thats been for facebook nonsense, zoom calls and open office for assignments. Nothing overly taxing for a system I was assured could handle the CAD requirements I needed of it.
It runs windows 10 home - 64 bit
Product number: 4A26PA
A quick google and I noticed some mention about a recall on batteries in some HP systems, but it does not seem to include this system.
Downloading the app to check the battery says that it is "fine".
To be honest, this has done little to reassure me and I am anxious to use the laptop ever again - apart from that my gf has come to rely on it for her assignments and if nothing else, needs to get her work off the system.
Is this something of concern? Especially due to its relative inactivity until recently?
Is it safe to use? Can something be done about this, or is it likely to get worse?
Any help would be greatly appreciated and welcomed wholeheartedly.
I do see the part / compatible part listed for purchase in several online stores in the USA.
For example, Amazon lists this part / compatible part replacement.
Note that the battery cable may or may not be included with any compatible part you purchase.
Use the part number 722232-005 to search for a supplier of compatible batteries in your region.
Device Home Page - References and Resources –Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".