-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Certain keys are not working in HP Pavilion x360 Convertible...

Create an account on the HP Community to personalize your profile and ask a question
10-21-2019 01:39 AM
I have been using HP Pavilion x360 from an year and for the past 10 days I have been facing issues with the keyboard.
Few keys do not respond such as "6, 7, y, u, h, j, n, m". They need to be log pressed for over for 10s to get the character printed.
I tried various solutions mentioned here but they don't seem to work.
10-21-2019 09:14 AM
Individual keys in laptop keyboards can't be replaced, and besides, it might also be a problem with the keyboard sensor sheet underneath it. You would have to get it serviced to find out what needs to be replaced.
Sorry, but this is just a self-help forum staffed mostly by volunteers and we are neither able, nor permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.
If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck
I am a volunteer and I do not work for, nor represent, HP