• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-29-2021 01:19 PM - edited ‎03-29-2021 02:30 PM

HP Recommended
Product: HP Pavilion Gaming 15-CX0011NP
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone.
My Pavilion Gaming needs to change the battery. The one that is there is the SR03XL, can I put the SR04XL?
Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2021 03:01 PM

HP Recommended

@pboleta 

 

You can use 4-cell part # 917724-856

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-29-2021 03:01 PM

HP Recommended

@pboleta 

 

You can use 4-cell part # 917724-856

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-29-2021 03:09 PM

HP Recommended

Banhien, thanks for the reply.
I got the idea that I couldn't use the 4 cell one because of the voltage.
The voltage of the #LO8855-856 (3 cells) is 11.55V and the #917724-856 is 15.4V, hence my doubt.
If there is no problem, I will move on to the 4-cell one.
Thanks again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.