Charge of Battery

[Charly251]

Hello

I have a problem with the battery charge


my battery has been changed

the charger too

therefore I have to remove the battery, disconnect the pc from the mains and press 10 seconds on power then I reconnect all and restart so that it resumes charging

can you tell me what's coming

should i change my motherboard?

thanks

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

[Charly251]

hello i already did all that but nothing helps, the problem is persistent

[Charly251]

j'ai essayer de nouveau le hard reset comme tu me l'as decrit , apres cette procedure le pc ne recharge pas il faut que j'ote la battery  que je debranche tout avec A/C et que j'appuis 15s pour qu'il se remette en charge

j'ai endendu dire que c'etait un condensateur qui se dechargeait pas ? je comprend pas

hors au Diagnostique rien a signaler tout va bien

[Lil_Boy_Blue]

This will not work for everyone, but you may be lucky?
HP Notebooks and Mobile Workstations -
No Power, No Boot, No Display When Power Button Is Pressed
NOTE: Be sure the battery is installed in the computer and it has sufficient power before continuing. Due to the design of the Embedded Controller/Keyboard Controller, the power supply must be disconnected and the computer must be powered with battery power to reset the Embedded Controller/Keyboard Controller.
Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
The computer will power on and should boot normally after releasing the power button.
Re-connect the AC power to the computer.

NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again.

[Charly251]

i find the probleme

i buy a new batterry

the batterry who buy in november is out of order

when i have money i buy original battery

it s an adaptable battery