Charger Cable Short Circuit and Sparking Issue

[Tanmay2229]

Hello HP Support,

I recently experienced an issue with my HP Victus laptop charger. When I turned on the wall outlet switch to charge my laptop, I suddenly heard a crackling noise from the charger. Immediately after, there was a sparking sound, followed by a loud pop, a brief flash of light, and a small amount of smoke from the cable — specifically from the section just before the power brick (where the thick cable connects to the brick).

There are no visible burn marks or melted areas on the charger cable or the battery brick, and the laptop itself appears to be functioning normally. However, the damaged cable emits a faint burnt smell when smelled closely.

For about a month before this incident, the thick power cable that connects to the brick had become loose and wobbly. The charger would stop working if I moved the brick slightly, and I often had to bend the cable into a fixed position to maintain the connection.

The charger is rated 200 W, 10 A, 220–240 V.

I would like to confirm if this indicates a cable short-circuit issue and whether the power brick is still safe to use once the cable is replaced. Please advise on the next steps or available replacement options.

Thank you.

[Animatryx · Accepted solution]

Hi @Tanmay2229,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like a potentially dangerous issue with your HP Victus laptop charger. Here are some steps you should consider:

Stop Using the Charger: Immediately cease using the charger to prevent any further risk of fire or electrical hazard.

Inspect the Charger: Even if there are no visible burn marks, there might be internal damage that isn't immediately apparent. Do not attempt to open or repair the charger yourself.

Replace the Charger: It’s crucial to replace the faulty charger with an official HP charger that is compatible with your HP Victus laptop model to ensure safety and compatibility or if you have any other spare charger than you may try that once.
 

I hope this helps.

Take care and have a blissful day 😇.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up 👍" on the bottom right to say “Thanks” for helping!

[Tanmay2229]

The issue was the cable, i replaced the cable with another one and now it is working perfectly like before from 2 days. 

The battery did its job to prevent getting burned or damaged.