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‎10-29-2016 02:16 AM

HP Recommended
Product: hp 15 notebook pc 15-r062tu
Operating System: Microsoft Windows 8 (64-bit)

Hello!

 

I am having HP 15 notebook  pc 15-r062tu with window 8 (64-bit) installed. when i plug in the charger, it says  0% available (PLugged in, not Charging). i have tried running HP Battery Check .It shows the following result.

nitin.png

 

 

Can you tell what is the problem with my Battery?

Thank you

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2016 05:50 AM

HP Recommended

If the software that is trying to communicate with the smart chip inside the battery can't specify the problem nether can we. However, the end result is pretty easy to figure out. The battery needs to be replaced. The question is who is going to pay for it and if you are under warranty HP wil, but if not, you will have to buy it. We are happy to help with purchase suggestions and links if you tell us what country you live in. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

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2 REPLIES 2

‎10-29-2016 05:50 AM

HP Recommended

If the software that is trying to communicate with the smart chip inside the battery can't specify the problem nether can we. However, the end result is pretty easy to figure out. The battery needs to be replaced. The question is who is going to pay for it and if you are under warranty HP wil, but if not, you will have to buy it. We are happy to help with purchase suggestions and links if you tell us what country you live in. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

Was this reply helpful? Yes No

‎10-31-2016 11:45 PM

HP Recommended

I had the same problem.. I bought a new battery, its working perfectly now.

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