Charger Problem

[manasa-gavini]

I bought my laptop in the US. In India, I was using an adapter with my charger to charge my laptop. Now my charger is not working. When I used to charge my laptop it used to get overheated. Is t okay to use an Indian hp charger? I am currently using an Indian charger I think this is also getting heated. Please help me out with this.

[The_Fossette]

@manasa-gavini,

Welcome to the HP Support Community!

I reviewed your post and I understand that you want to know whether you can use an Indian HP charger for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

You can use an Indian HP charger on your computer as long as it is of the same capacity (same Wattage). You will find the wattage information on the charger or on the product specifications page for your computer.

You can check the specification of your computer from the below link.

https://support.hp.com/in-en

I hope that answers your question and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[manasa-gavini]

Thank you so much. But please can you tell me what is the wattage of HP ENVY x360 - 15t-aq200 CTO and suggest me which other Indian laptop model's charger I can use. Please.

[The_Fossette]

@manasa-gavini,

Your computer was shipped with 45-Watt HP Smart AC adapter. Please refer to the below service guide for your computer for more information.

http://h10032.www1.hp.com/ctg/Manual/c05747649

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[manasa-gavini]

I was using a charger of 65 Watts ever since my laptop charger of 45 watts stopped working. The charger used to get heated up so much. I feel the 65-watt one is at least better than that. 

And I seriously appreciate your effort and thank you so much for your quick reply.

[The_Fossette]

@manasa-gavini,

You're welcome.

If any other questions arise, please feel free to write back to me.

If this helps, please mark the post as an accepted solution so that it benefits several others.

Cheers!

[manasa-gavini]

Please tell me whether I can continue using a 65 watt charger or no.

[Riddle_Decipher · Accepted solution]

@manasa-gavini As mentioned here, it's recommended that you switch back to the factory shipped 45Watt Charger to be on a safer side, as the 65watt charger may cause issues in the long run as it's not designed for this device, I hope that helps!

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[manasa-gavini]

Can you please tell me where i can find it in India? 

[The_Fossette]

@manasa-gavini,

I recommend you contact support and they will assist you in ordering the charger for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!