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Infamous_Hitman
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Charger acting weirdly

HP Recommended
laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

Hello,

My Laptop is not charging even it is plugged in, when I plugin my charger,  white light appears with the port, which means that it is fully charged , but it is not. Also my laptop turns off automatically when it reaches 40% without any warning. Please help me on this.

Model number: 15-bs0xx

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Huffer
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Message 2 of 4
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HP Recommended

Run a battery diagnostic in HP Support Assistant. Odds are it needs a new battery


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Infamous_Hitman
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HP Recommended

sir i have ran the test couple of times , but it shows that the battery is fine

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Huffer
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HP Recommended

We need to examine the advanced output from the test not just the OK/not OK. 


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