Charger/charging port

[Phoenix-1-3-6]

The pics are of my charger and port.  Can anyone tell me if there's a problem?  Cuz my laptop wont charge anymore.

 

 

[VikramTheGreat · Accepted solution]

Hi @Phoenix-1-3-6,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

From the images you shared, it does look like there is a problem with both the charger tip and the laptop’s charging port.

Here’s what I can see from the photos (based on the uploaded close-ups):

What the visuals suggest

1. Charger Port (on the laptop)

• The internal contacts appear scratched, bent, or possibly burnt.
• There also seems to be debris or melted residue inside the port.
• The round plastic ring inside the port looks damaged or misshapen, which can stop the charger from making proper contact.

2. Charger Tip

• The tip appears to have metal shavings, corrosion, or melted material inside.
• The insulation ring around the tip looks worn down.
• This is consistent with a short circuit, overheating, or physical damage.

Most likely cause

Damage like this usually comes from:

• A charger being forced in at an angle
• Wear from a loose charging connection
• Heating due to electrical arcing
• Using a non-HP charger
• Internal debris is causing a short

Any one of these can lead to charging failure exactly like you’re experiencing.

What you can try (safe checks)

Before anything else, please do NOT attempt to scrape, pick, or clean the port with metal tools this can cause a full short or further damage.

You may try:

• Blowing gently into the port to clear loose dust
• Using a dry soft brush (no liquid) to remove loose particles

But given the damage seen in the photos, this likely won’t fix the issue.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[Phoenix-1-3-6]

The things you named were spot on, the charger is from an old laptop (the hinge broke causing the screen to come apart from the laptop - it was a mess). 

The charger didn't fit into the new laptop but charged it anyway for about 2 months.  The charger cord has been tripped over, pulling it out of the port; it has been put in at an angle and wriggled around for it to make connection to be charged.  So, with that being said, do you think its repairable if taken to a reputable shop?  I'm pretty sure its not something I can do myself.

Thank you so much for responding to my plea for help!

Kim

[Kuroi_Kenshi]

Hi @Phoenix-1-3-6,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,