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‎10-13-2019 05:00 AM

HP Recommended
Product: HP Pavilion 15-cs1504sa
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

As the title mentions, the charger is a bit wobbly and loose when plugged in.

 

I have just bought this laptop and is a refurbished one. So just want to ask, is this normal for HP laptops or should I look to send this in for repair?

 

I took a video of how it wobbles. See below.

https://vimeo.com/366060499

 

Thanks,

Dan

2 REPLIES 2

‎10-15-2019 12:32 PM

HP Recommended

@dangoodwin96

 

Since the charging port is loose, please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

 

 

KrazyToad
I Am An HP Employee

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‎10-15-2019 01:23 PM

HP Recommended

Are you having any issues? There will be a certain amount of play. It appears the charger is staying in place inside the port. Is the battery charging intermittently? Does it ever seem to lose power and jump to battery then jump back to AC power?

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