cancel
Showing results for 
Search instead for 
Did you mean: 
Deku_Mck04
New member
2 1 0 0
Message 1 of 3
109
Flag Post

Charger not recognized by computer when turned on.

HP Recommended
Pavilion Notebook 15-AU058TX
Microsoft Windows 10 (64-bit)

I only started having this issue yesterday which is whenever I put the charger for my pavilion into the computer, it charges for a few seconds and then acts like it isn't inserted at all. However, if the computer is switched off, the computer then charges as per normal. 

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
2,072 2,072 70 99
Message 2 of 3
Flag Post
HP Recommended

Hi@Deku_Mck04, Welcome to the HP Support Community!

 

I understand that you have anPavilion Notebook 15-AU058TX  and the battery charges and then stops. You've done a remarkable job performing the steps. 

 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

  • Power off the laptop.
  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

  • Open the device manager. 
  • Expand "Batteries". Right click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
  • Close the device manager.Restart the laptop.
  • The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to battery draining out. 

 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant"             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

0 Kudos
Deku_Mck04
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you very much for the steps, however I have localised the issue to be the charger. As the computer and charger are a couple of years old, I decided to try the computer on a new charger and all issues were resolved. Because of this, I am going to replace the charger, along with the battery. Again, thank you very much for the steps to fix it otherwise.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation