Charger replacement for HP Omen 17

[DD_swe]

Hi!

I believe my charger is dead. It was an original charger (19,5v 11,8a) with model HSTNN-DA12S. It’s been quite hard to find an exact replacement - especially with the current situation as it is, but I’ve managed to track down a charger with nearly the same model number: HSTNN-DA12. So not the slim version, which I believe the S stands for. But it has the same voltage and ampere.
Thinking of buying it but will this charger work for my laptop? 

Thanks!

Best,

David

[iomare]

Hi David,

Yes you can use that charger. The original one had part number 693706-001 and can be found

Example:

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=F432036E4D4E4BEBBBCEBCCF0E16354A&SearchIn=P...

However, if the one you found is cheaper you can go with that one.

You say the battery is not charging. Have you tried updating the BIOS?

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-w100-laptop-pc-series/12499...

Does the charging LED come on? What color? Is the computer now completely "dead"?

Let me know,

David

[DD_swe]

Hi!
Thanks for the reply, good to know that it can be used!

The internal battery has no charge left, yeah, so it’s technically “dead”. When I plugged in the charger, the charging led light never responded - was completely dark. However, I know the led worked because when it shut down due to the battery almost being depleted, the led light flashed white to I suppose signal low battery levels. Now however it’s completely gone.

I did manage to do a battery scan and it came back saying CALIBRATE_NO_AC on the logic status, and the test said Failed in red text.

I also tried to hold in the power button for a minute in case it needed some form of reboot, but that didn’t work.

Didn’t try updating the BIOS since I heard that should never be done without having the computer plugged in.

Do you think it could be a software issue behind it?

Thanks for the help!

/David

[DD_swe]

I also noted the one I found was a charger with the model number HSTNN-LA12, not DA12. Would this still work?

//David

[iomare]

If you bring the charger to a local computer technician or electric store. I am sure they can test it for you and see if it working. Or maybe even a friend has a multimeter to test it.

The HSTNN-LA12 will work.

Hope it helps,

David