Charger

[seley1]

So a few days ago when i put my charger in my pc it started to smoke so I pulled it out and my charger was completely burnt and I thought it was the chargers fault so I orsdered another one, and when it arrived and I used it, it did the same thing and burnt within 5 seconds of being in my computer. It has a one year warranty and I think that means I can get this computer replaced if it breaks and I’m not at fault so, how do I do that?

[praveenbv]

Hi @seley1, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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