Charging Accessories on USB while computer asleep

[watkd25]

Hello,

I am having some difficulty charging an accessory by using the USB port while lid is shut on my laptop.  I made a modification in the Device Manager setting by unchecking the box that allows power to generate when there is something connected to the USB port.  On a side note, I only have one option named: USB Hub Root 3.0.  The other two listed are: USB Intel eXtensible Host Controller and USB composite device.  I have also reviewed the battery options and have disabled the USB selective suspend setting for the computer options "On Battery" and "Plugged In."

In addition to that, I attempted accessing the BIOS and looked around but I do not see a separate setting for USB power.  May I ask what I should do?  This is for a book light that has a USB connector.

Thanks.

[praveenbv]

Hi@watkd25, Welcome to the HP Support Community!

Firstly apologies for all the inconvenience.

May I have the exact model name of the production issue on the notebook? Refer to this document for steps to find the product details We will work on this issue together to sort it out.

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[watkd25]

Thank you for replying back.

The computer model is: HP Laptop 15-bs0xx

[praveenbv]

@watkd25,

A very warm welcome to the HP community. A very good day to you. 

I understand that you have an HP Laptop 15-bs0xx and would like the USB ports to remain powered off when the laptop is in sleep mode. I'll do my best to help you.

I did some research on this issue and suggest you perform the following steps:

• Open Device Manager.
• Navigate down to Universal Serial Bus controllers. 
• On each USB Root Hub item, right-click and choose Properties. 
• Click on the Power Management tab and un-check the box for Allow the computer to turn off this device to save power.
• Update the BIOS 

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[watkd25]

Thank you for your response.  I actually want to have the USB port power on when the computer is sleeping.  From the instructions you left, I downloaded the updated BIOS from the Hewlett-Packard website link you provided.

I will update you on whether or not it will work.

[watkd25]

I downloaded the BIOS and the when I shut the lid on the laptop the accessory will still not charge.

[praveenbv]

@watkd25,

You have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.