• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-15-2018 08:17 AM

HP Recommended
Product: ENVY x360 15-cp0004no
Operating System: Microsoft Windows 10 (64-bit)

I was wondering does this specific notebook support charging it's battery through USB-C port?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2018 09:55 AM

HP Recommended

Hello @Pekonium,

 

Considering that your computer has the new USB 3.1 Type-C™ Gen 2 port with PD support, it should theoretically support charging.

 

The problem I see is that the Maintenance and Service Guide doesn't mention this, nor any of the other functions that the USB-C port should have. I think the manual is honestly a bit inaccurate because it seems to have mismatched the port labelling, like calling a conventional USB port a USB Type-C port and vice versa. 

 

Since I couldn't find any recommend USB-C charges for this laptop, I would suggest finding an HP 65W USB-C charger considering that your current AC adapter outputs a max of 65W.

 

Hope this helps,

Eddy

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-15-2018 09:55 AM

HP Recommended

Hello @Pekonium,

 

Considering that your computer has the new USB 3.1 Type-C™ Gen 2 port with PD support, it should theoretically support charging.

 

The problem I see is that the Maintenance and Service Guide doesn't mention this, nor any of the other functions that the USB-C port should have. I think the manual is honestly a bit inaccurate because it seems to have mismatched the port labelling, like calling a conventional USB port a USB Type-C port and vice versa. 

 

Since I couldn't find any recommend USB-C charges for this laptop, I would suggest finding an HP 65W USB-C charger considering that your current AC adapter outputs a max of 65W.

 

Hope this helps,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎09-16-2018 05:55 AM

HP Recommended

Thanks a lot!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.